SHIPPING POLICY
Please take a moment to review our shipping policy carefully before placing your order.
Order Processing and Shipping Time
- All orders are processed and shipped from our location in the United States. Orders are typically processed and dispatched within 2 business days of purchase. Please note that processing time is separate from transit time, which varies depending on the shipping method selected at checkout.
Once an order has been dispatched from our facility and handed over to the carrier, we are unable to cancel the shipment. If a cancellation is requested after dispatch, the following handling fee will apply:
- Domestic orders: $15.00 USD
- International orders: $25.00 USD
Customers are also required to comply with the applicable Return and Refund Policy published on our website.
- Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We offer several shipping options to accommodate your needs. Available carriers may include USPS, UPS, DHL, and Fedex, depending on the destination and shipping method selected at checkout.
- Shipping to PO Boxes and APO/FPO Addresses: Orders shipped to PO Boxes or APO/FPO addresses are currently limited to USPS standard shipping.
Shipping Address, Information, and Responsibilities
- Shipping Address Verification: For security and delivery purposes, all shipping addresses are subject to verification through our Address Verification System (AVS). Please ensure that your shipping address is complete and accurate at checkout. If an address cannot be verified, you may be prompted to provide an alternative address. Should you require assistance, please contact our customer support team.
- Valid Contact Information: For international shipments, customers must provide a valid telephone number, including the appropriate country code, along with a complete and accurate shipping address. This information may be required by the shipping carrier to facilitate delivery and customs clearance.
- Shipping Delays: Arroway® Modular Bracelets is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our control once an order has been dispatched. However, we will be happy to assist with tracking inquiries and provide available shipment information.
International Orders
- International Shipping: We currently offer shipping to selected international destinations. Our list of available destinations may expand over time. If your country is not listed at checkout, we are currently unable to ship to that destination.
- Duties and Import Taxes: International orders are subject to the import regulations and charges of the destination country. The applicable payment and refund arrangements depend on whether the destination is serviced through Shopify Managed Markets, as outlined below.
[ Managed Markets Orders ]
This category applies to all international destinations serviced through Shopify Managed Markets and available for shipping at checkout, excluding the destinations listed under Non-Managed Markets below.
For these orders, applicable VAT, duties, and other import-related charges are collected at checkout through Shopify Managed Markets.
Please note that once an order has been processed and dispatched, the order is not eligible for a refund of the amounts paid, including the merchandise value, shipping charges, or taxes and duties collected through Shopify Managed Markets, as applicable under this policy. VAT, duties, and other import-related charges collected through the platform are not retained by us and are therefore non-refundable by us.
In addition, any applicable cancellation handling fees, including the $25.00 USD international handling fee, and other associated costs incurred in connection with the shipment or cancellation will be deducted from any applicable refund.
[ Non-Managed Markets Orders ]
This category applies exclusively to the following destinations: Isle of Man, Kuwait, Türkiye, and Vatican City.
For these destinations, VAT, customs duties, and other applicable import charges are not collected at checkout. Instead, they are assessed by the destination country's customs authorities and must be paid by the recipient upon delivery.
- Refused Shipments and Returns: If a shipment is refused, undeliverable, or returned to us for any reason, the customer will be responsible for all costs incurred in connection with the return shipment.
- These costs may include return shipping charges, customs duties, import taxes, brokerage fees, and any additional customs charges imposed when the shipment re-enters the United States.
- Please note that return shipping charges are calculated at the carrier's standard export rates (including UPS, DHL, FedEx, or other applicable carriers) and do not reflect the original discounted shipping rates offered at checkout.
- All associated costs incurred during the return process will be deducted from the applicable refund. Original shipping charges paid at checkout are also non-refundable for refused or undeliverable shipments. We strongly recommend reviewing your country's import requirements and potential charges before placing an order.
- Import Compliance: Customers are responsible for ensuring that the products they purchase can be legally imported into their destination country. As the importer of record, the recipient must comply with all applicable local laws and regulations.
- Customs requirements vary by country. We recommend contacting your local customs authority for additional information before placing an order. Please also note that customs clearance may cause delays beyond the estimated delivery timeframe.
- Address Changes: Once an order has been dispatched, we are unable to accommodate shipping address changes. If a shipment becomes undeliverable due to an incorrect or incomplete address provided by the customer, any resulting additional costs may be deducted from the applicable refund.
Package Tracking and Customer Support
- Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please use the tracking number provided to monitor your shipment's progress.
- Customer Support: If you have any questions or require assistance with your order, please contact our customer support team through the Contact Us page on our website.
Additional Considerations
- Liability Limitation: Arroway® Modular Bracelets, LLC is not responsible for shipping delays, loss, or damage occurring during transit that are outside our control. Please contact our customer support team if you experience any issues with your shipment so we can assist you accordingly.
- Returns and Refunds: For complete information regarding return eligibility, return procedures, and refund processing, please refer to our separate Returns and Refunds Policy.
Thank you for your consideration. Your support and your business are greatly appreciated. 🙂
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