POLITIQUE DE RETOUR ET DE REMBOURSEMENT

Thank you for shopping with AMB. We truly appreciate your business. Please read our RETURN AND REFUND POLICY carefully. We strongly advise all customers to not size or otherwise install their AMB-001 bracelet if they have any concerns about sizing upon receiving their bracelet.

*If you have any questions or concerns about your new bracelet being possibly too short or the wrong size, the time to contact us is now, after you have received your bracelet, and before you size or install it. Thank you.

Email us from here with any questions: Contact Us

ELIGIBILITY FOR RETURNS

PLEASE NOTE: AMB bracelets are individually crafted, hand-finished, low-volume items. To qualify for a refund, items must be returned 100% unworn, unaltered, and in their original, salable condition. This includes being free from any signs of adjustment, sizing, scratches, or damage, and the item must be returned in its original packaging with all factory seals and protective plastic still intact (i.e., not peeled off or tampered with).

All accessories, gifts with purchase, spring bars, and any other included items must also be returned. All returns must be received in new condition to allow for restocking.

Returns will NOT BE ACCEPTED for items that have been sized, worn, used, modified, bent, damaged, stained, mounted, or otherwise altered. Additionally, spring bar items and gift cards are non-returnable. All items must be returned in their original, unused, and undamaged condition, including all factory seals and protective plastic intact, along with all the packaging materials. 

PLEASE NOTE: Some returns may be accepted, depending on circumstances and specific conditions, at the discretion of AMB. Please contact AMB for more details.

RETURN PROCESS

Return requests must be initiated within 14 calendar days of package receipt. Requests submitted after this period will not be eligible for a return or refund. Returns initiated outside of the 14-day return period without prior approval from our customer service team will be sent back to the customer with no refund issued.

Before accepting a return request, our customer service team may require photos of the bracelet and its packaging to verify eligibility under our policy.

All returned items will be inspected to confirm compliance with our return policy prior to processing refunds. If any packaging materials have been removed or the bracelet has been clearly sized, worn, used, modified, bent, damaged, stained, mounted, or otherwise altered, the product will not be eligible for return. 

Customers must contact us via the form on Contact Us page with your order number, date of purchase, and the item you wish to return to obtain approval before returning any items.

You will be notified once your return request has been approved, when the item has been received, and when your refund has been processed. Please allow up to 3 business days for your return request to be processed.

INITIATING A RETURN OR EXCHANGE

To begin the return process, please contact our customer service team via the form on Contact Us page.

Exchanges: We currently do not offer direct exchanges. If you'd like to exchange an item, please return it in its original condition (see our Return Policy for full details) and place a new order for the desired item.

FEES AND REFUNDS

If a return is approved, and the item is in 100% original, unused, unsized condition, with all factory protective stickers intact -- not removed and reapplied -- a one time flat cancellation/return processing fee will be deducted from the total to be refunded to the customer. 

PLEASE NOTE: Customers are responsible for returning their AMB-001 bracelet to AMB. Liability for the item remains the responsibility of the customer until it is back in the hands of AMB.

Please choose a trusted method for shipping your AMB-001 bracelet back to AMB. Please email us with FULL TRACKING INFORMATION as soon as you have it. AMB is not responsible for lost or damaged items. 

DOMESTIC RETURNS (UNITED STATES)

- A $15.00 USD processing fee applies.
- Original outbound shipping charges are non-refundable.
- Customers are responsible for return shipping costs.
- Cancellation fee: $15.00 USD for approved post-placement cancellations.

 

INTERNATIONAL RETURNS - General International Return Conditions (Applies to both DDP and DDU)

- A $25.00 USD processing fee applies.
- Original outbound shipping charges are non-refundable, except where required by law.
- Customers are responsible for return shipping costs.
- International cancellation fee: $25.00 USD (including EU/EEA) for approved post-placement cancellations.

 

DDP Customers (Duties & Taxes Paid at Checkout)

- Duties & Taxes at Checkout: Duties, taxes, and import charges are calculated and collected at checkout through Shopify Managed Markets (with Global-e acting as the merchant of record).

- Refund of Duties & Taxes: For orders processed through the Managed Markets program where duties and taxes are collected at checkout, duties, customs fees, VAT, GST, and other applicable import-related taxes are generally not refundable after the order has been fulfilled, in accordance with the applicable Managed Markets/Global-e terms. The treatment of duties and taxes for an order cancelled or refunded before fulfillment is subject to Managed Markets/Global-e transaction terms and applicable law.

- Failed Deliveries / Refused Shipments: For DDP/Managed Markets orders, customers should contact us if there is a problem with delivery rather than simply refusing the shipment. Refusing delivery does not automatically constitute a valid cancellation or return. If a shipment is returned because the customer refused delivery, failed to pay applicable charges, provided an incorrect address, or otherwise caused the return, the customer may be responsible for the $25.00 USD international processing fee, as well as return shipping, customs, brokerage, carrier, and other documented costs incurred, where permitted by law.

DDU Customers (Duties & Taxes Unpaid at Checkout)

- Duties & Taxes Upon Delivery: Where duties and taxes are not collected at checkout, the customer will be responsible for paying these charges directly to the applicable carrier, customs authority, or tax authority. International orders may be subject to VAT, GST, customs duties, import taxes, brokerage fees, or other charges depending on the destination. Customers should carefully review charges displayed at checkout before completing an order.

- Failed Deliveries / Refused Shipments: If applicable duties, taxes, or import charges are not paid, an international shipment may be delayed, held, returned, or otherwise handled according to the carrier's or customs authority's procedures. If a shipment is returned to AMB because the customer refused delivery, failed to pay import charges, provided an incorrect address, or otherwise caused the return, the customer may be responsible for the $25.00 USD international processing fee, as well as return shipping, customs, brokerage, carrier, and other documented costs incurred, where permitted by law.

CANCELLATIONS

If you wish to cancel an order after placing it, please contact AMB as soon as possible. Please review our full cancellation policy for complete details on post-placement fees, eligibility, and timelines.

DISCRETIONARY RESTOCKING FEE

- In certain limited circumstances, AMB may, at its discretion, approve the return of an item that does not fully meet the standard return requirements.
- If such a return is approved, an $80.00 USD restocking fee may be deducted from the refund.
- The $80.00 USD restocking fee replaces the applicable $15.00 domestic or $25.00 international processing fee. These fees will not be charged together.
- Approval of a discretionary return does not create an entitlement to future exceptions.

RETURN SHIPPING

PLEASE NOTE: Customers are responsible for purchasing their own return shipping label. AMB is not responsible for packages that are lost, delayed, misdirected, or damaged while being returned to us, except where otherwise required by law.

Please choose a trusted, trackable shipping method and email us the full tracking information as soon as it is available.

For international returns, customers are responsible for ensuring that all customs and carrier documentation is completed accurately. Returned merchandise must be declared accurately and must not be falsely described as a gift, sample, document, or other item to avoid customs duties or taxes.

Any additional costs incurred by AMB as a direct result of improper return documentation or shipping arrangements may be deducted from the refund where permitted by law.

REFUNDS

All returned products are inspected upon receipt.
APPROVED REFUNDS will be processed back to the original payment method and may take 7–10 business days (or longer, depending on your bank) after issuance. Additional charges incurred by AMB due to the return, such as return shipping fees or customs charges, may also be deducted from the refund amount.

Arroway® Modular Bracelets, LLC reserves the right to deny a return if the item(s) do not meet the strict criteria outlined above.

 

 

CUSTOMER SERVICE

Our customer service team typically responds within 2–3 business days.

If you have any questions or concerns regarding your order, return, cancellation, sizing, or product condition, please use the integrated Contact Us form on this website.

Thank you for your consideration. Your support and your business are greatly appreciated by everyone at AMB.